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north east vacancies

Customer Service Advisor (office based) – FULL TIME – Retail

Seaham Branch

This exciting role is based in the North East with our HQ in Seaham working in a dedicated team within a busy office environment, this role provides fulfillment through a variety of functions and involves servicing customer needs through email, telephone and some face to face interaction.

Customer Service Advisor – Part TIME – Retail

Kingston Park, Cramlington & Middlesbrough.

The position will involve assisting our customers in the selection of products and arranging appointments for our estimators to call to their home. Customer interaction will be both face to face and by telephone. 

Blind installer NE

This position involves visiting residential and commercial customers on pre-arranged appointments to install window blinds within the local and outlying areas.

north west vacancies

Head of Retail, Sales & Customer Service – NW

Denton

This exciting role is based in Denton, Manchester where you will be responsible for the North West retail operations which consists of 8 showrooms. You will be inspiring, leading, managing, and motivating a dedicated team of over 24 sales associates across various functions including sales, customer service and business administration.

Blind installer NW

This position involves visiting residential and commercial customers on pre-arranged appointments to install window blinds within the local and outlying areas.

Customer Service Advisor – Part TIME – Retail

Stockport.

The position will involve assisting our customers in the selection of products and arranging appointments for our estimators to call to their home. Customer interaction will be both face to face and by telephone. 

Sales Representative (NW)

Location: Manchester and surrounding areas

This position involves visiting residential and commercial customers on pre-arranged appointments to measure for window blinds and provide appropriate advice within the areas covered by the Company.

 

Customer Service Advisor (Office based)

Location: Seaham

This exciting role is based in the North East with our HQ in Seaham working in a dedicated team within a busy office environment, this role provides fulfilment through a variety of functions and involves servicing customer needs through email, telephone and some face to face interaction. The role also requires administrative skills to enable processing of customer orders and associated documentation always in pursuit of the highest standards of customer service.

Role requirements:

Customer focus

  • Ability to empathise with and prioritise customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution. Negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues and being able to escalate when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance

 

Problem solving skills

  • Effective problem solving skills including decision making, time management and task prioritisation
  • A logical and rational approach to problems is an essential requirement
  • Action oriented and self-disciplined
  • Organised and detailed
  • Creative problem solving ability with a passion for excellent customer service

 

Communication skills

  • Excellent written and verbal communication skills
  • Communicate correctly and clearly with all internal and external customers
  • Excellent documentation skills
  • Good comprehension skills – ability to clearly understand and state the issues that customers present
  • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

 

Computer knowledge and skills

  • Ability to use a desktop computer system
  • Familiarity with Windows Operating Systems, Microsoft Outlook, Word, Excel and the internet
  • Knowledge and experience in CRM platforms and systems
  • Demonstrates a proficient knowledge of communications platforms such as email, WhatsApp, FB messenger
  • Excellent typing skills
  • Ability to adapt to changing IT technologies

 

Reference ID: Seaham Office 2021

Reference ID: Seaham Office 2021

Job Types: Full-time, Permanent

COVID-19 considerations:
Hand sanitisation, face coverings whilst moving around site, screens, strict cleaning regimes.

Customer Service Advisor

Positions available within the following showrooms:  Middlesbrough, Kington Park & Cramlington.

Homefair Blinds & Shutters is one of the UK’s leading window blind manufacturers and retailers.

Operating throughout the North East and North West of England, we have 27 retail showrooms that are supported by a dedicated manufacturing base and we employ over 180 people.

Employing local people to serve the local communities our core values are great customer service and quality product at a fair price and we expect our staff to share these values with us.

The position will involve assisting our customers in the selection of products and arranging appointments for our estimators to call to their home.

Customer interaction will be both face to face and by telephone. You will also sell blinds accessories, take shop collection orders and deal with customer queries and service issues as they arise.

Previous experience within a customer facing role would be an advantage but is not essential as full training will be provided.

Job Requirements

A mature and friendly disposition is essential. The successful candidate must be confident in and enjoy dealing with people face to face and be able to identify and service our customers needs.

Job Type: Part-time, Permanent
Package: Approx 16.5 to 17.5 hours per week Monday—Saturday on a rota based system
Salary: £8.91 per hour
Training: Full training will be provided.

COVID-19 considerations: To keep our staff as safe as possible perspex screens are installed within the showrooms, numbers limited in-store, and hand sanitiser and PPE provided.

Reference ID: “CSA” followed by showroom location

Blind installer/fitter

Job description

This position involves visiting residential and commercial customers on pre-arranged appointments to install window blinds within the local and outlying areas.

A current, clean driving licence and a mature and friendly disposition is essential to help provide high levels of customer service. The successful candidate must be confident with hand tools and be able to organise their day efficiently. Paperwork must be completed neatly and accurately.

DBS Check: Performed upon successful interview.

Hours: Monday to Friday which may include some days covering evening appointments. There may also be occasions when you will be required to work on a Saturday during busy periods.

Salary: Attractive basic plus bonus with realistic earnings of over £19k.p.a

Vehicle: A company vehicle will be provided for business use.

Mobile telephone: A mobile phone will be made available for business calls.

Training: Full training will be provided.

Whilst not essential, previous experience within the blind, curtain or window-fitting industry would be welcome, or alternatively a practical background or mindset would be an advantage.

Reference ID: SWNEINSTALLER21

Job Type: Full-time, Permanent

Salary: £19,000.00-£19,500.00 per year

COVID-19 considerations:
Employees are issued with appropriate PPE and a robust procedure is in place to ensure that all customers are fully informed and compliant with our home visit protocols prior to any visit.

Locations you may be required to work

Newcastle upon Tyne

Gateshead

South Shields

Sunderland

Seaham

County Durham

Hartlepool

Stockton on Tees

Middlesbrough

Darlington

Bishop Auckland

If you feel you are right for this role, please click “Apply For This Role” button below.

Head Of Retail Sales & Customer Service (NW)

Location: Denton

This exciting role is based in Denton, Manchester where you will be responsible for the North West retail operations which consists of 8 showrooms. You will be inspiring, leading, managing, and motivating a dedicated team of over 24 sales associates across various functions including sales, customer service and business administration.
The Company’s continuing growth and success is based on the blueprint of high levels of customer service supported by an established brand. Reporting to the Sales Director, we are looking for experience in retail management, innovative marketing and point of sale design. Complementing this with skills and experience of people management and personnel development will contribute towards the goal of growing our brand in the North West.

Job Title: Head of Retail, Sales & Customer Service – NW

Location: Manchester
Department: NW Sales
Date: Sept 2021
Reports to: Sales Director

Summary (Broad Description of Job Role)


· This role reports to the Sales Director and is responsible for the day to day functions of the North West showrooms and associated staff.
· This is a pivotal role within the organisation, requiring a high degree of interaction with other functions across the business including Survey team and NW Operations team and Head office teams.
· Strong leadership is required to provide direction and improvement strategies as well as implementing change.
· In conjunction with the Sales Director, set measurable Objectives and KPI’s to support business objectives.
Essential Duties and Responsibilities (main Job Role Responsibilities)
· Knowledge and experience in Retail management and managing customers is vital and experience in customer service software platforms is beneficial.
· Be confident and innovative in all aspects of the role.
· Outstanding communication and interpersonal abilities.
· Excellent organizing and leadership skills.
· General commercial awareness of retail techniques and trends.
· Analytical mind and familiarity with data analysis principles.
· Organize all store operations and allocate responsibilities to personnel.
· Supervise and guide staff towards maximum performance.
· Prepare, control, and refresh all store marketing and displays.
· Monitor and manage store inventory.
· Manage customer expectations and maintain a high level of customer service.
· Have an awareness of local competition and provide regular updates to the Sales Director.
· Effectively implement change.
· Generate, update, monitor and react to sales and revenue activity.
· Maintain secure and transparent systems to manage monetary transactions.
· Provide and maintain all employee health and welfare systems.
· Responsible for performance management and any employee relations.
· IT skills and experience of implementing new working practices and processes is required.
· Attention to detail and communication is key to produce accurate and concise reports to be published at the correct levels within the organisation.
· Applying a consistent and appropriate management approach always.

Reference ID: HoRSaCS
Job Types: Full-time, Permanent
Salary: £30,000.00-£40,000.00 per year
COVID-19 considerations:
Strict Covid protocols are in place in all our locations including face masks, hand sanitiser, screens, one way systems, re-configured seating plans, customer management systems and more

Blind installer/fitter

Job description

This position involves visiting residential and commercial customers on pre-arranged appointments to install window blinds within the local and outlying areas.

A current, clean driving licence and a mature and friendly disposition is essential to help provide high levels of customer service. The successful candidate must be confident with hand tools and be able to organise their day efficiently. Paperwork must be completed neatly and accurately.

DBS Check: Performed upon successful interview.

Hours: Monday to Friday which may include some days covering evening appointments. There may also be occasions when you will be required to work on a Saturday during busy periods.

Salary: Attractive basic plus bonus with realistic earnings of over £19k.p.a

Vehicle: A company vehicle will be provided for business use.

Mobile telephone: A mobile phone will be made available for business calls.

Training: Full training will be provided.

Whilst not essential, previous experience within the blind, curtain or window-fitting industry would be welcome, or alternatively a practical background or mindset would be an advantage.

Reference ID: SWNEINSTALLER21

Job Type: Full-time, Permanent

Salary: £19,000.00-£19,500.00 per year

COVID-19 considerations:
Employees are issued with appropriate PPE and a robust procedure is in place to ensure that all customers are fully informed and compliant with our home visit protocols prior to any visit.

Locations you may be required to work

Bury

Harpurhey

Salford

Stretford

Oldham

Denton

Hyde

Glossop

Wythenshawe

Altrincham

Stalybridge

If you feel you are right for this role, please click “Apply For This Role” button below.

Customer Service Advisor

Positions available within the following showrooms:  Stockport.

Homefair Blinds & Shutters is one of the UK’s leading window blind manufacturers and retailers.

Operating throughout the North East and North West of England, we have 27 retail showrooms that are supported by a dedicated manufacturing base and we employ over 180 people.

Employing local people to serve the local communities our core values are great customer service and quality product at a fair price and we expect our staff to share these values with us.

The position will involve assisting our customers in the selection of products and arranging appointments for our estimators to call to their home.

Customer interaction will be both face to face and by telephone. You will also sell blinds accessories, take shop collection orders and deal with customer queries and service issues as they arise.

Previous experience within a customer facing role would be an advantage but is not essential as full training will be provided.

Job Requirements

A mature and friendly disposition is essential. The successful candidate must be confident in and enjoy dealing with people face to face and be able to identify and service our customers needs.

Job Type: Part-time, Permanent
Package: Approx 16.5 to 17.5 hours per week Monday—Saturday on a rota based system
Salary: £8.91 per hour
Training: Full training will be provided.

COVID-19 considerations: To keep our staff as safe as possible perspex screens are installed within the showrooms, numbers limited in-store, and hand sanitiser and PPE provided.

Reference ID: CSA Stockport

Sales Representative (NW)

Sales Representative (NW)

Location: Manchester and surrounding areas

This position involves visiting residential and commercial customers on pre-arranged appointments to measure for window blinds and provide appropriate advice within the areas covered by the Company.
Previous experience within the blind, curtain or window-fitting industry would be an advantage. If not, then previous field sales experience essential.

A current, clean driving licence and a mature and friendly disposition is essential.

The successful candidate must be confident with measurements, using ladders to measure if required, and be able to organise their day efficiently to be flexible to suit customer needs. Paperwork must be completed neatly and accurately and the successful applicant must be clearly focused on providing excellent customer service at all times.

Candidate must be confident using emails.

Hours: Monday-Friday which will include 2 days covering evening appointments (5-8pm). You will also be required to work on some Saturdays during busy periods.
Salary: Realistic earnings of £25k to £35k p/a.
Vehicle: A company vehicle will be provided for business use.
Training: Full training will be provided.

Reference ID: NW Sales Team

Job Types: Full-time, Commission, Permanent

Salary: £25,000.00-£35,000.00 per year

COVID-19 considerations:
All staff are provided with appropriate PPE and all appointments are conducted under strict Home Visit Covid protocols for the benefit and reassurance of staff and customers.

Roman Blind Cole Magnolia
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