Coronavirus Updates

Coronavirus (COVID 19) Important Update!

To Our Valued Customers,

In response to the current COVID-19 outbreak we have had to make some short-term changes.

Due to being non-essential retail all of our showrooms, In-Home Appointments and Installation Services have been suspended as our staff are currently staying at home. However, we do plan to be able to recommence a limited installation and measuring service very soon. Any orders which are pending installation will be contacted by our Customer Service Team as soon as we are able to recommence operations.

We will bring our complete In-Home service to you, safely, as soon as the time is right for us to return to work.

Please click here to see how we are preparing to provide the best protection for our customers and staff once we return to work.

Please see our FAQ’s below in regards to Appointments, Installations and Orders. If you have any questions or would like to get in touch please click here or email info@homefairblinds.com

Due to us working with a much smaller team our response times may be longer than usual.

Stay safe!

Homefair Blinds & Shutters Team.

FAQ’s

In-Home Advisor Appointments

In-home advisor appointments. What will happen now?

All of our In-Home appointments have been suspended. Our Customer Service Team will be in touch to re-arrange your appointment as soon as the time is right for us all to return to work

I am self-isolating. Do I need to cancel my appointment?

As all appointments are suspended you do not need to worry about getting in touch. As soon as we resume normal services one of our customer service staff will be in touch to re-arrange your appointment. If you are still self-isolating at that point let us know and we will wait until that period has passed before arranging an appointment.

When will I be able to make an In-Home appointment again?

As we are currently closely following Government advice. As soon as it is safe and the time is right for us all to return to work, our advisors will begin visiting customers in their homes.

If you would like us to contact you to arrange an appointment as soon as it is safe to do so, please click the “Request An Appointment” button on the bottom right of this page and complete the form. We will then place you on our Priority List for contact as soon as we are able.

Fitting/Installation Appointments

Fitting/Installation appointments. What will happen now?

Our fitting/installation appointments have all been suspended. Our Customer Service Team will be in touch to rearrange your appointment as soon as the time is right for us to return to work.

I am self-isolating will you still fit my order?

As all appointments are suspended, you do not need to worry about getting in touch. As soon as we resume normal services one of our Customer Service staff will be in touch to re-arrange your appointment. If you are still self-isolating at that point let us know and we will wait until that period has passed before arranging an appointment.

Outstanding Orders

Any outstanding orders are currently in our production facility. We had to make a quick decision to send our team home following Government advice. As soon as we return to work we will make sure any outstanding orders are one of our first priorities to complete to our usual high standards. Our Customer Service Team will be in touch to arrange a fitting date at the earliest opportunity.

Can I cancel my order and have a refund because of the delays?

As all of our products are made to measure, to your exact requirements, we can’t sell them to another customer. This is why we do not offer refunds on our orders. Please be assured that we will get your products to you as soon as it is safe to do so.

Contacting Homefair Blinds & Shutters

I need to contact someone about my order or my appointment.

If you have any questions or would like to get in touch please click here or email info@homefairblinds.com

Due to us working with a much smaller team our response times may be longer than usual.

Thank you for your patience and understanding.

 

 

 

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