Help & Hints

Frequently Asked Questions

Answer

Verticals – Wipe with a soft, damp cloth. Do not place in the bath or washing machine as this can lead to creased or damaged fabric.

Rollers – wipe down with a soft, damp, detergent-free cloth.

Aluminium venetians – tilt your blind closed and use a feather duster to remove any dust. Alter the direction of closure and repeat the process. For more stubborn individual dirt spots, rub carefully with a soft, damp cloth. Take care to do this without too much force to avoid kinking the slat.

Wooden venetians – clean these in the same way as cleaning aluminium venetians. Wood venetians do give you the benefit of being able to apply a little more pressure when cleaning, as the wood is stronger than aluminium and therefore won’t bend easily.

Roman blinds – in theory, these can be dry-cleaned, however it will entail you having to detach the clips from the reverse, and you may find that it is easier to dust gently. Try to avoid fitting roman blinds in an area where you know they are going to get dirty.

Perfect Fit blinds – gently dust blinds when closed. To clean the reverse, the Perfect Fit frame must be removed from the window and the dusting process repeated

Pleated blinds - gently dust blinds when drawn down.

Answer

Your tassel is designed to come apart under a certain amount of pressure to reduce the risk of strangulation. Simply clip the two sides of the tassel back together ensuring that the raise cords are secured within the tassel. If the cords require re-knotting and re-threading then please see the Cord Safety section of the website for directions on how to do this.

Answer

A wooden venetian blind will always have at least one slat resting at the bottom of the blind. This slat is to hide the point where the ladder cords enter the bottom rail. Additionally, the blind may have an extra slat at the bottom depending on the drop of the blind. This is because the drop of a wooden venetian is made up of preset ladder spacings and your window may fall in between two preset spacings, hence removal of this slat will leave a small gap at the bottom of the blind.

Answer

There is a possibility that this could affect the closure of the slats at the bottom of the blind. Please note that venetian blinds are not designed to give 100% closure. They are designed to improve privacy and shade as well as provide a visual feature to dress your window.

Answer

Cord Safety legislation means that most roller blinds are now manufactured with easy break chain connectors, designed to pop open under a reasonable weight. This leads to people mistakenly believing that they have snapped their chains, when in fact it is easily fixed.  Simply place the last ball of each end of the chain back into the larger holes on each side of the connector. Your chain is now fixed!

To avoid this happening always try to grip the chain above the section of chain which contains the two safety connectors. This ensures that any pressure is not exerted onto the connectors and will prevent them becoming unfastened.

Answer

A roman blind will have clips on the reverse of the fabric, to attach the raise cords to the bottom two panels. To satisfy Cord Safety legislation, these cords must be able to release under a certain amount of pressure. This means that the clips can sometimes become undone if they catch on window handles as the blind is raised or lowered.

To reattach a clip firstly make sure that the blind is in the closed (down) position. Then take the part of the clip attached to the cord and slide onto the part of the clip still attached to the fabric. Sliding the clip on is much easier than trying to press the clip on as it requires less force.

Answer

This is likely to be because your control chain is catching the edge of the fabric when opening and closing your blind. This will be due to one of two reasons.

Firstly, you could be pulling the control chain at an angle across the fabric, possibly due to an obstruction such as curtains which overhang the outside of your window. If this is the reason, ensure that the chain is pulled directly away from the window, ensuring that it doesn’t catch on the fabric.

Secondly, it could be because your fabric is running off, probably because the surface that your blind is fitted to is slightly uneven. If this is the case, refit the blind so that it is level, roll the blind down and then back up to the top again.

Assuming that you can rectify the reason for the fraying then carefully trim any stray threads with a sharp pair of scissors and ensure the blind is operated correctly.

Answer

Have you had your blind down for decorating or some other reason? If so, you may find that the tilt rod inside the top box has slid out of position. To rectify this, look inside the top box and locate the metal tilt rod. Slide this along until it slots through the tilting mechanism. If you can see a small stopper  lying inside the top box then push this onto the end of the rod, once it is in position. 

If the above does not work then your blind probably requires a new tilting mechanism. If you have a blind which has been supplied by Homefair Blinds, we can arrange to collect, repair and refit your blind for a small charge. Please visit one of our stores or call our Head Office on Freephone 0191 521 9500 to enquire about or arrange this service. 

Answer

Although the control chain is on a continuous loop, the chain should always be pulled in the same direction for drawing the blind down, and then the opposite direction for raising the blind up. If you find that the blind is no longer level, please operate the chain in the opposite direction to which you have been doing, and continue to raise and lower in this direction until it sits straight. Once the blind is sitting straight please follow these directions:

Right hand control: lower using the back of the chain; raise using the front of the chain

Left hand control: lower using the front of the chain; raise using the back of the chain

Answer

The louvre has probably been caught on a curtain or some other obstruction whilst the rest of the louvres have been turned to close or open them. To rectify this try closing the blind until you feel resistance. Then firmly continue to pull the chain (or twist the wand) until you hear the carriers click. The self-aligning mechanism should now realign the out of synch louvre. If this doesn’t work, try doing the same in the opposite direction. (Please note that curved tracks do not have the self-alignment feature).

If this still does not work, it may be that you require a replacement track. These can be ordered through your nearest store. You will need to provide the following information to order a replacement vertical track:

  • Width of louvre to hang on the track
  • The exact width of the headrail including cogwheel
  • Type of control required (cord or wand)
  • Colour of headrail
  • Control side
  • Which side the fabric is to draw to (left, right or split draw)

Note: Please check that your existing louvres are compatible with our headrail system before ordering a new headrail.

Answer

This happens a lot and can usually be rectified quite easily. Unhook all your louvres again and lay them flat on a clean surface. Next, turn the carriers so that they are in the open position. Pull the draw cord so that the carriers are spread out evenly across the window. This will give you more room to work as you re-hang the fabric. Now re-hang the louvres, ensuring that they are at 90 degrees to the window, moving left to right. You will know that the carriers are in the correct position if the louvres have the thin edge facing the centre of the room as you re-hang them!    

Answer

We can re-cord a pleated blind if it was originally supplied by Homefair Blinds. This can be either organised as a Collection & Delivery Service, or you can take the blind to our factory in Seaham for repair.

Answer

Once you are happy with your choice of blind type and fabric selection we will require a minimum deposit of 35% of the order value. This can be paid to the estimator at the point of measure or, if you prefer, at a later date in one of our showrooms. A fitting date can only be booked once a deposit has been paid.

Please take care to check your Order Form carefully at the point of order as this blind is going to be made specifically for you and to your specifications – once work has started on your blind it is unlikely that anything can be changed.

Answer

A minimum deposit of 35% of the order value is payable at the point of order for most blind types. The exceptions to this are Plantation Shutter orders and Perfect Fit International roof blind orders, which require a minimum deposit of 50% at the point of order. Deposits can be paid either by credit or debit card or in cash.

Answer

Unless agreed otherwise with the estimator, all existing blinds should be removed prior to the installation appointment. This will give you the opportunity to fill any old holes and do any painting or touching up where the old blinds have been.

Please also make sure that the fitting area is free from any obstructions and any breakable objects.

Answer

Aluminium venetian blinds can generally be fitted 7 working days after the date of order. Perfect Fit venetian blinds are able to be fitted 10 working days after the date of order. Exceptions to this are during particularly busy periods of the year such as the run up to Christmas.

Answer

Depending on the time of year, installation would take place approximately one week after paying a deposit and placing your order. Exceptions to this would be orders for electric blinds, Vision blinds (2  weeks)  and particularly busy periods such as the run up to Christmas.

Answer

Depending on the time of year, installation would take place approximately one week after paying a deposit and placing your order. Exceptions to this would be orders for Rigid PVC orders (2 weeks from date of order) and particularly busy periods such as the run up to Christmas.

Answer

Wooden venetian blinds can generally be fitted 10 working days after the date of order. Exceptions to this are during particularly busy periods of the year such as the run up to Christmas.

Answer

Roman blinds can usually be fitted three weeks after placing an order. Exceptions to this are during particularly busy periods of the year such as the run up to Christmas.

Answer

Pleated blinds can generally be fitted 10 working days after the date of order. Exceptions to this are during particularly busy periods of the year such as the run up to Christmas.

Answer

Preparing For Installation

Having ordered your new blinds you may wonder what you need to do to prepare for your installation appointment. Below are a few tips which may be helpful:

1. Remove any existing blinds to be replaced

2. Fill any old holes left by previous brackets and paint the fitting area if required

3. Remove any other obstructions as agreed with the estimator such as old phone sockets from sills, curtain tracks, dado rails, etc.

4. Ensure all installation areas are free of breakable objects

5. The fitter will require the outstanding balance to be paid to him once the installation is complete. Please have this ready to pay either by card or in cash – unfortunately cheques are not acceptable.

Answer

It is vitally important that all measuring areas have no on-going work that will affect the window blind sizes. Typically, all window sills must be fitted, plastering and tiling must be complete, and the measuring area free from wet paint. Our estimators will not measure an unfinished as it is important to us that your blinds fit perfectly.

Answer

It is recommended that the householder be present at the measuring appointment as there are many things which our estimator will need to clarify with you in person. Examples being which rooms and windows are to be measured, which blind type for which windows (each blind type requires different measurements to be taken), are the blinds to be fitted inside the recess or outside the recess, which side of the blind would you like the control mechanisms to be on, are you aware that there may be gaps on bay windows (depending on blind type and bay)....... the list goes on!  

Answer

Equipleat ribbon is a ribbon which is attached to the back of pleated blind fabric and is an option which we offer our customers. The ribbon helps the fabric to retain its’ shape and prevent the fabric from ”dropping” due to the effect of gravity. This primarily improves the appearance of the blind when it is drawn down.

Please note, that if equipleat ribbon is fitted, the ribbon will bunch to some degree as the blind is drawn up to the top of the window which will prevent the stack of fabric from compressing as neatly and tidily as if there was no equipleat ribbon attached.

In short, if the appearance of the fabric matters more to you when the blind is drawn down, choose equipleat ribbon. If the appearance of the fabric when the blind is drawn up matters more to you, then choose not to have equipleat.   

Answer

No – Honeycombe fabric is not suitable for the manufacture of freehanging pleated blinds. This is due to the fact that the Honeycombe fabric has a very strong memory causing the fabric to want to return to its’ compressed state and spring back up to the top of the window. Honeycombe fabric is excellent within a Perfect Fit frame where the fabric is under tension.   

Answer

Blackout fabrics are 100% effective at blocking out light, however the complete blind will have light gaps around the recess where measurement tolerances have to be made. Vertical blackout fabrics will allow some reflected light between the louvre slats. Roller cassette blinds for skylight windows are the most effective blind type for blocking out light, followed by Perfect Fit pleated blinds manufactured using Honeycombe fabrics.

Answer

No, they don’t, but they do help to darken the room. Light will still enter via the gaps at the edge of the fabric and above the top of the roll of fabric.

Answer

Yes, we carry a selection of patterned vertical, roller and roman fabrics which have a patterned design as well as many, many plain fabrics.

Answer

Immediately blot the area (never rub) using a clean absorbent cloth. A diluted solution of bleach or a quality carpet shampoo can be sprayed onto the spillage and continually blotted until the mark lifts. For more stubborn marks we recommend the service of a professional cleaning company.

Answer

We have a team of expert flooring installers and can also offer a free flooring estimating service. For fitting we politely request that all existing floor coverings to be replaced are uplifted and rooms cleared of furniture to enable our fitters to achieve the highest standard of work. We can also offer an uplift and furniture removal service at an extra cost - ask in store for more details.

Answer

Regular vacuuming will remove the accumulation of daily soil/dirt build up. Clean up any spillages immediately as advised and also periodic professional cleaning by a reputable company is also recommended to keep your carpet looking its best.

Answer

A good quality underlay is a necessity to prolong the life span of your new carpet and keep it looking great. We have an extensive range of top quality brand leader underlays suitable for every location in the house and our expert sales staff will be happy to advise you on your selection

Answer

We have a huge range of carpets to suit every budget from luxurious deep piled Saxony, hard wearing Polypropylene Berbers (looped pile), cut piles and also 80/20 Deluxe Wool Twists. We also have an extensive range of waterproof vinyls and quality laminate flooring ideal for most rooms in the house.

Answer

Regularly polishing with a soft damp cloth is generally all that your new furniture will require to keep it looking its best.  Do not use abrasive cleaners or ones containing bleach as this will strip or stain the wood. Furniture that has a waxed finish can dry out over time so we recommend applying a high quality clear wax polish as per the manufacturer’s instructions to keep it looking nourished.

Answer

The natural characteristics of wood make it both beautiful and durable but not immune to the affects of sunlight which can fade and parch wood causing it to split therefore we recommend you keep it out of strong sunlight and ideally away from heat sources like radiators where extreme temperatures can warp the wood.  Also protect items with table mats and coasters etc as rings from hot or wet crockery will start to form on the surface.

Answer

We carry items of smaller occasional furniture e.g: nests of tables, TV cabinets, wine racks etc in stock ready to take away. Larger items like dining table sets and sideboards will take about 2-4 weeks to arrive.

Answer

We offer a delivery and assembly service at an additional cost if you do not wish to collect the goods. Please note that almost all of the solid oak items come fully assembled with the exception of some larger items for ease of transport, like dining tables and console tables which will need the legs attaching.  Please enquire in store for more information and applicable charges depending on which service you opt for.

Answer

We have extensive solid oak ranges available in a waxed finish that details the natural grain and enhances the beauty of the wood or a light lacquered finish that gives a highly durable delicate sheen for that extra touch of class.  We also have beautifully crafted ranges in painted woods with oak tops and white wicker storage units ideal for every space in the home. Also we have a fabulous collection of chairs available in extensive fabric and design ranges available to order. 

Answer

A refund can be obtained for accessories purchased from one of our showrooms by returning the product unopened and unused to the showroom from which the purchase was originally made, accompanied by the original till receipt.

Refunds will only be made in the same method of payment as the original transaction. Refunds for card payments will be made to the original payment card.

Answer

Cancellation & Alteration

An order placed cannot be deferred or altered by the buyer except by mutual agreement. A charge may be made for costs and expenses incurred due to cancellation, suspension, deferment or alteration. Deposits are non-refundable.

Notice of Right to Cancel

You have the right to cancel the contract if you wish, within seven working days starting on the day the ‘Notice of the Right to Cancel’ is received by you. Cancellation should be communicated in writing to Homefair Blinds, 7-10 Chevychase Court, Seaham Grange Industrial Estate, Seaham, County Durham, SR7 0PR, or by email to info@homefairblinds.com. Notice of cancellation is deemed to be served as soon as it is posted or sent to us, or in the case of an email, from the day that it is sent.

If you have agreed in writing that work will commence before the seven day cancellation period expires, and you subsequently cancel in accordance with your rights, you are advised that reasonable payment may be due for any work carried out. You are asked to confirm that work may commence before your cancellation period expires on your Contract.

Loading...