This privacy notice provides you with details of how we collect and process your personal data. It is governed by the EU General Data Protection Regulation (the “GDPR”) from 25 May 2018 and until 25 May 2018 is governed by the Data Protection Act 1998. It seeks to provide you with information about:
Homefair Blinds & Shutters Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). This just means that we determine the purposes and ways in which we process personal data.
As a data controller, we take your privacy and our responsibilities very seriously. This is our privacy notice. It provides you with details the type of personal data we hold, the way in which we collect it and how we process it.
Full name of legal entity: HOMEFAIR BLINDS & SHUTTERS LTD
Postal address:
7-10 Chevychase Court
Seaham Grange Ind. Estate
Seaham
County Durham
SR7 0PR
Email address: info@homefairblinds.com
Any information that can identify you as an individual is known as ‘Personal Data’. This does not include any anonymised data.
Under current legislation, there is also a special category of ‘Sensitive Data’. Sensitive data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, your health as well as genetic and biometric data. In order to process sensitive data we need your explicit consent.
We do not collect any Sensitive Data about you. We do not collect any information about criminal convictions and offences.
Please note that there are certain times when we may be required to collect personal data under the terms of a contract between us or where we are required to do so by law. Should you not provide us with that data when requested, it is unlikely that we will be able to keep our end of any contract between us (for example, to deliver goods or services to you). This may mean we have to cancel a product or service you have ordered. You will, of course, be notified in advance when that might be the case.
We will only ever process or use your personal data when we are legally allowed to do so. Whilst there are a number of other legally permissible reasons to process your personal data, the following are the main reasons that we rely upon to do so:
We want to share with you:
PURPOSE/ACTIVITY
| TYPE OF DATA
| LAWFUL BASIS FOR PROCESSING
|
To record your details as a new customer.
| · To identity · To contact
| To be able to fulfil our obligations under a contract or proposed contract with you.
|
To fulfil your order with us including: (a) manage payments, fees and charges (b) collect and recover money owed to us
| · To identity · To contact · Financial · Transactional · Marketing and Communications
| To be able to fulfil our obligations under a contract or proposed contract with you. Necessary for our legitimate interests to recover debts owed to us
|
To be able to manage and develop our relationship with you, which will include for example: (a) notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey
| · To identity · To contact · Electronic & Profile information · Marketing and Communications
| To be able to fulfil our obligations under a contract or proposed contract with you. To enable us to be able to comply with a legal obligation. Necessary for our legitimate interests to ensure our records are up to date and to better understand how customers and potential customers use our website, products and services. |
To allow you to be able to enter a prize draw, competition or to complete a survey
| · To identity · To contact · Electronic & Profile information · Usage · Marketing and Communications
| To be able to fulfil our obligations under a contract or proposed contract with you. Necessary for our legitimate interests to better understand how customers and potential customers use our website, products and services, to improve those products and services and in turn grow our business. |
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
| · To identity · To contact · Technical data
| Necessary for our legitimate interests to enable us to run our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise To enable us to be able to comply with a legal obligation.
|
To ensure that any content and advertisement aimed at you is relevant and what you want to see and to measure and understand the effectiveness of our advertising.
| · To identity · To contact · Electronic & Profile information · Usage · Marketing and Communications · Technical data
| Necessary for our legitimate interests to to better understand how customers and potential customers use our website, products and services, to develop those products and services and in turn help our marketing strategy and in turn grow our business.
|
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
| · Technical data · Usage
| Necessary for our legitimate interests to determine the types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
|
To make appropriate suggestions and recommendations to you about goods or services that may be of interest to you.
| · Identity · Contact · Technical · Usage · Profile
| Necessary for our legitimate interests to develop our products/services and grow our business
|
As you will see, we may process your personal data on the basis of more than one lawful ground, depending on the specific purpose for which we are using it. Please email us at info@homefairblinds.com if you need more details about the specific legal ground we are relying on to process your personal data in relation to any of the data set out in the table above.
Whilst we will only use your personal data for the purposes for which we collected it sometimes the purpose might change. Such change will either be compatible with the original purpose or for an entirely new purpose.
Compatible with an existing purpose: If we reasonably think that we need to use your personal data for another reason but that reason is compatible with the original purpose then we are entitled to do so. You are entitled to find out more about our thought process and why we consider that the processing for the new purpose is compatible with the original purpose. If you would like us to explain why we think that then please email us at info@homefairblinds.com.
A new purpose: If we need to use your personal data for a purpose that is different or unrelated to the original purpose for which we collected the data, we will notify you and we will explain the legal ground upon which we intend to then process the data.
By law: We may process your personal data without your knowledge or consent where this is required or permitted by law.
Unless you have opted out of receiving marketing from us (which you can do at any time), you will receive marketing communications from us if you have either:
We have referred above to third parties with whom we might share your personal data.
Below is a list of other third parties who we may share your personal data with and for the purposes set out in the table in paragraph 6 above:
Occasionally our processing of your data outside the European Economic Area (EEA).
Some of our third parties service providers are based outside the European Economic Area (EEA). This means that when they process your personal data it inevitably means that such data is transferred outside of the EEA. Such transfers have been prohibited unless we meet certain criteria prescribed by European law when making such a transfer. As a result, we do our best to ensure that the same level of security of data is in place by ensuring at least one of the following safeguards is implemented:
· the country to which your personal data is proposed to be transferred having been deemed by the European Commission to provide an adequate level of protection for personal data; or
· the use of certification mechanisms approved by the European Commission, specific contracts or codes of conduct which give personal data the same protection it has in Europe; or
· in the case of third parties based in the US, where they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
Please email us at info@homefairblinds.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
If none of the above safeguards is available, we may instead request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
We have taken a number of steps to ensure and protect the security of your personal data.
We have also put in place a response procedure in the event of any actual or suspected personal data breach. We will notify you and any applicable body of any such reportable breach within the legal time period for doing so.
We will only ever keep your personal data for as long as we need it to be able to fulfil the purposes for which we collected it in the first place. This will include any reporting requirements, legal requirements or accounting requirements.
When we think about how long we should keep or retain your data, we think about:
Current data protection laws provide you with certain rights. These include the right, in certain circumstances, to:
1. request access to your personal data;
It is very important that any personal data we hold about you is correct and is current i.e. is up to date. You have the right to correct us if any information we hold is incorrect or out of date. Please tell us if at any time your personal information changes or if we just have it wrong by emailing us at info@homefairblinds.com
Sometimes, we might get something wrong. If we do, we want to put it right. We would really appreciate it if you would contact us first to try and resolve the issue if you ever have any cause to be unhappy with any aspect of the way in which we collect and use your data. However, if you remain unhappy please note that you always have the right to make a more formal complaint through the Information Commissioner’s Office (ICO) is the UK supervisory authority for data protection issues and their website is at www.ico.org.uk. We will work with ICO to ensure that any such complaint is dealt with to your complete satisfaction and in as short a time as possible.
free measuring, free fitting
7-10 Chevychase Court
Seaham Grange Ind Estate
Seaham
County Durham
SR7 0PR
0191 521 9500
95a Heaton Street
Denton
Manchester
M34 3RY
0161 337 8855
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